Customer Feedback for Pool.com

You can also reach us by phone at 1-613-221-1210.

Knowledge Base

  1. Auctions 

    1. Can I retract or cancel an unwanted Maximum Bid?
    2. How do I bid on a domain?
    3. How do I know if I am winning or if I won an auction?
    4. How does the auction system work?
    5. How will the auction system communicate with me?
  2. Backorders 

    1. Can more than one customer backorder a domain?
    2. Do all 'in transit' domains delete?
    3. How can I backorder a domain on Pool.com?
    4. How can I view and manage my backorders?
    5. How much is a .ORG IDN registration?
  3. General 

    1. Are there restrictions to the selection of Bidder IDs?
    2. Can I change my Bidder ID?
    3. How can I change my secret question?
    4. How do I get my Domain Authorization Code?
    5. How do I manage my Account Preferences and change my Account Information?
  4. Marketplace 

    1. How do I buy a domain in the Pool.com Domain Marketplace?
    2. How much does it cost to buy a domain at Pool.com?
    3. If I purchase a domain on the Pool.com Domain Marketplace, how will it be transferred to me?
  5. Selling Domains 

    1. Can I bulk upload domains for sale?
    2. Can I list my domain at Pool.com if I have it listed somewhere else?
    3. How can I list a domain for sale for a fixed price of more than $5,000 or a minimum auction closing price higher than $2,500?
    4. How can I make my domain sale better known to potential buyers?
    5. How can I sell a domain in the Pool.com Domain Marketplace?
  6. TLDs 

    1. Are Pool.com customers eligible to register .DE domains?
    2. How can I place a .EU Backorder?
    3. How do .DE Backorders work?
    4. How do .EU Backorders work?
    5. How do I place a .DE Backorder?
  7. All articles 

    1. Are there restrictions to the selection of Bidder IDs?
    2. Can more than one customer backorder a domain?
    3. How do I buy a domain in the Pool.com Domain Marketplace?
    4. Can I bulk upload domains for sale?
    5. Can I retract or cancel an unwanted Maximum Bid?
    77 articles 

Feedback and Knowledge Base