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Justine

  • Total activity 43
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Latest activity by Justine
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    Justine created an article,

    How do I set WHOIS privacy on a domain that I win?

    Pool cannot provide any WHOIS privacy service. WHOIS privacy is entirely handled by our registrar partners (if supported), and would need to be enabled once the domain has been setup for you in the...

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    Justine created an article,

    What is the latest time I can submit a backorder for a Pending Delete domain name?

    Because different registries drop domains at different times, we recommend backorders should be submitted at least 24 hours ahead of time (ahead of when the domain you want is supposed to be releas...

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    Justine created an article,

    Which TLDs can I backorder with Pool.com?

    Pool.com currently supports backorders of the following TLDs: .com .net .org .info .biz .ca .us .asia .mobi

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    Justine created an article,

    What is an International Domain Name (IDN), and how do I order one?

    International Domain Names include character symbols unique to the language being used. For example, an "e" with an acute accent (é) is used in French. Each language has an accepted set o...

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    Justine created an article,

    How do I dispute a charge from Pool.com?

    Before contacting your credit card bank to dispute a charge from Pool.com we recommend that you contact us first by phone (+1-613-221-1210) or email (support@pool.com). We will be happy to work wit...

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    Justine created an article,

    What if I've paid for a domain I backordered by mistake?

    Pool.com does not provide a domain tasting service (also known as "catch and release"), however we do understand that domains can be ordered by mistake. When this happens please contact u...

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    Justine created an article,

    Which time zone does Pool.com use?

    All times listed for Auctions in Pool.com's website and emails are in GMT (Greenwich Mean Time).

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    Justine created an article,

    When is payment for a domain due?

    Payment is due immediately after Pool.com acquires a domain on your behalf or when you win an auction. IMPORTANT: Incomplete or inaccurate credit card information, as well as insufficient funds cou...

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    Justine created an article,

    What is your Accessibility Policy?

    We strive to improve accessibility for our customers with disabilities. We would like to hear your comments, questions and suggestions about the provision of our goods or services to people with di...

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    Justine created an article,

    What is a Pre-Authorization?

    A pre-authorization validates a credit card and temporarily reserves a specified amount of available credit for confirmation at a later date. It is not a permanent charge, although it may appear in...